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Amazon & Walmart reimbursements · USA & Canada

Find the money Amazon and Walmart still owe you

Lost and damaged units, refunds where the item never came back, removals and shipments received short, fees charged on the wrong size. Our team checks the last six months, files every claim still inside its window, and follows it up until it's decided.

Free until January 1, 2027 for sellers who sign up with us directly. No fee on any claim we file before then, even if the marketplace pays later.

Start my free 6-month audit What we recover

Free reimbursement audit

What have Amazon and Walmart reimbursed, and what can you still recover?

Pick your marketplaces and how far back to look. We check every claim type for that period, show what was already paid, and tell you what's still inside the claim window before it closes.

  • Six months by default — or any period you choose
  • Written report in 48 to 72 hours after you give us access
  • No password — report and case permissions only
  • Free until January 1, 2027 — the audit and every claim filed before then, when you sign up directly
Where do you sell?

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    Claim windows checked September 2026 from Amazon Seller Central announcements and Walmart Marketplace Learn. Amounts depend on the marketplace's own valuation, and Amazon and Walmart decide every claim. Canada differs: Walmart.ca return disputes run up to 120 days from the return date (180 for some in-store returns), and WFS Canada removal and inbound issues go through a Seller Support case.

    Claim windows

    30 days here, 120 days there. Do you know which clock is running?

    Every Amazon and Walmart deadline, when it starts, where to file and what evidence to send, on one reference page.

    Open the claim windows

    What we recover

    Four kinds of claims, one team

    We check every claim type below for the period you choose, file the ones still inside their window with the evidence the marketplace asks for, and follow them up.

    Amazon FBA reimbursements

    Units lost or damaged in Amazon warehouses, returns that never came back, lost removals, inbound shortages, fee errors and payouts below your cost.

    • Lost or damaged in an Amazon warehouse, or while Amazon moves stock between warehouses (including AWD)
    • Reimbursed below what you paid
    • Refunded, but the return never came back, came back damaged or was the wrong item
    • Canada: refunded, but the return never came back, came back damaged or was the wrong item
    • Removal order lost in transit
    • Removal delivered damaged, incomplete or wrong
    • Inbound shipment received short
    • FBA fulfillment or storage fees charged on the wrong size or weight
    • Low-inventory-level fee caused by Amazon inbound delays, or charged on an exempt item
    How we claim it: Amazon FBA reimbursements

    Walmart WFS reimbursements

    WFS inbound shortages, returns that were refunded but never received, damaged or short removals, and referral fee errors.

    • WFS received less than you shipped
    • WFS return refunded, not processed and no reimbursement
    • WFS return processed, but the item never came back to you
    • WFS return was the wrong item, missing, or damaged but graded sellable
    • Charged for a WFS return on a non-returnable item
    • WFS return graded in the wrong condition
    • Units lost or damaged inside a WFS warehouse with no credit
    • WFS fees charged on the wrong size or weight
    • WFS removal delivered damaged or short
    • WFS removal never delivered
    • Wrong referral fee charged
    How we claim it: Walmart WFS reimbursements

    Free with your login

    Know what each product really made

    A free profit and loss for your Amazon or Walmart store, after every marketplace fee, your cost of goods and ad spend, with inventory, order and shipment pages.

    See the free profit and loss

    Policy updates

    Amazon and Walmart changes that affect your money

    Fee and policy changes, with the sources named and the date we checked them.

    October 16, 2026

    Walmart Refunded the Customer but the Return Never Came Back: WFS Return Dispute Windows

    WFS return disputes open late. A refunded return that was never processed can be disputed from day 90 after the return was initiated, for 45 days. A processed return that never reached you opens on day 45. Walmart allows one case per order, three attempts to supply documents and one appeal within 30 days.

    Read the guide: Walmart Refunded the Customer but the Return Never Came Back: WFS Return Dispute Windows

    October 13, 2026

    Amazon Lost Inventory Reimbursement: Why the Payout Is Below Your Cost and How to Dispute It

    Since March 31, 2025, Amazon reimburses lost and damaged FBA inventory at your sourcing cost, without shipping or duties, or at its own estimate when no cost is on file. Customer-return claims are still paid at the sale price minus fees. Enter your cost with an invoice and dispute a low payout within 60 days.

    Read the guide: Amazon Lost Inventory Reimbursement: Why the Payout Is Below Your Cost and How to Dispute It

    All policy updates

    Before your audit

    Give us access without sharing your password

    Amazon and Walmart both let you add a user with only the permissions the work needs: reports to find the money, and cases to claim it. You can remove that access at any time.

    Open the account access checklist

    How it works

    From first message to recovered money

    1. Message usTell us Amazon or Walmart, US or Canada, and the period you want checked.
    2. Give us user accessWe send the steps to add us with report and case permissions. Never your password.
    3. Get your reportWithin 48 to 72 hours: what was reimbursed, what's still recoverable and each deadline, plus a live call to walk through it.
    4. We file and follow upIf you want us to, we file each claim with the right evidence and chase it until Amazon or Walmart decides.
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    Questions

    What sellers ask us first

    What does the free reimbursement audit include?

    We review the period you choose (six months by default) across your Amazon and Walmart reports: what was already reimbursed, units lost or damaged with no payment, refunds where the item never came back, removals and inbound shipments received short, fees charged on the wrong size or weight, and payouts below your cost. You get a written report with each item, its amount at the marketplace's current valuation and its claim deadline, within 48 to 72 hours of account access.

    Can you recover everything from the last six months?

    Not always. Amazon and Walmart only accept claims inside their windows, most between 30 and 120 days. The audit shows which items are still claimable and which have expired, so you can stop the same losses from repeating.

    Do you need my password?

    No. You add us as a user in Seller Central or Seller Center with permission to view reports and open cases. You can remove that access at any time.

    Do you work with Walmart and Canada?

    Yes. We work on Amazon.com, Amazon.ca, Walmart.com and Walmart.ca, including Walmart Fulfillment Services.

    How do you charge?

    For sellers who sign up with us directly, everything is free until January 1, 2027: the audit, every claim we file before then and everything it recovers, even if Amazon or Walmart pays later. For claims filed from January 1, our fee is 10% of what the marketplace actually pays. Sellers introduced by a referral partner or served through an agency pay 10% from their first claim. Nothing recovered, nothing owed, and no setup or minimum fees.

    How far back can Amazon and Walmart reimbursements be claimed?

    It depends on the claim. Amazon: 60 days for warehouse losses (from when Amazon records them), day 60 to 120 for returns, day 15 to 75 for lost removals, 60 days for damaged removals, day 15 to 60 for inbound shortages and 90 days for fee errors. Walmart: day 10 to 50 for WFS inbound shortages, 30 to 60 days for removals, 45-day dispute windows for returns and 90 days for referral fee errors. The full table is on this page.

    Doesn't Amazon reimburse automatically now?

    Amazon reimburses most warehouse losses and many returns automatically. It doesn't cover removal orders, inbound shortages or fees charged on the wrong size, and automatic payouts use Amazon's cost estimate unless your own cost is on file.

    Does Amazon guarantee reimbursement?

    No. Amazon and Walmart decide every claim. We research each one and send the evidence they ask for, but we can't guarantee the outcome.

    Free Audit

    Find out what Amazon and Walmart still owe you

    A free 6-month reimbursement audit and account review: a written report and a live call within 48 to 72 hours of access.

    Start my free audit
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