Amazon FBA reimbursements
Units lost or damaged in Amazon warehouses, returns that never came back, lost removals, inbound shortages, fee errors and payouts below your cost.
How we claim it: Amazon FBA reimbursementsAbout RetailerBox
The Team Behind Your Amazon and Walmart Claims
RetailerBox finds and recovers the money Amazon and Walmart owe sellers in the USA and Canada. A dedicated team checks your reports, files each claim with the right evidence and follows it up. The service is free until January 1, 2027 for sellers who sign up directly.
Our team
Who works on your account
RetailerBox (Retailer Box) is run by a team with 7+ years of hands-on work with Amazon and Walmart sellers. Each client has an account manager who runs the audit and the claims and brings in specialists when a case needs them.
- Account managers who own your claims
- Fulfillment and shipment coordinators for inbound and removal cases
- Account health and appeals specialists
What we do
We recover what Amazon and Walmart owe you
Four kinds of claims, on Amazon.com, Amazon.ca, Walmart.com and Walmart.ca.
Amazon seller-fulfilled claims
SAFE-T claims and A-to-z appeals, filed inside the 30-day windows with the evidence Amazon asks for.
How we claim it: Amazon seller-fulfilled claimsWalmart WFS reimbursements
WFS inbound shortages, returns that were refunded but never received, damaged or short removals, and referral fee errors.
How we claim it: Walmart WFS reimbursementsWalmart seller-fulfilled and Canada disputes
Customer Care refunds, failed-delivery refunds, referral fee errors, dispute appeals and Walmart.ca in-store returns.
How we claim it: Walmart seller-fulfilled and Canada disputesHow we work
What you can expect from us
Your account stays yours
We work through Amazon user permissions and Walmart Seller Center user access that you control and can remove at any time. We never ask for your password.
Free until January 1, 2027
For sellers who sign up with us directly, everything is free until January 1, 2027: the audit, every claim we file before then and everything it recovers, even if the marketplace pays later. For claims filed from January 1, and for sellers introduced by a partner or agency, our fee is 10% of what the marketplace actually pays. Nothing recovered, nothing owed, and no setup or minimum fees.
No promises we can’t keep
Amazon and Walmart decide every claim, so we never guarantee an amount. We tell you what is still inside its claim window and what has expired.
Fast replies
We reply to chat messages within 2 business hours, 9am–6pm US Eastern.
A free audit first
We check six months of your reports by default. The written report and a live call are ready within 48 to 72 hours of account access, weekends included.
Simple terms
Billing is monthly in USD by PayPal, Payoneer or bank transfer, and you can cancel with 15 days’ notice.
Free Audit
Find out what you’re owed
Message us for a free reimbursement audit: a written report and a live call, ready within 48 to 72 hours of account access. Recovery is free until January 1, 2027 when you sign up directly.