Read the WFS reports together
Inventory Reconciliation, Settlement, Customer returns, Inbound receipts and Storage, checked against each other.
Walmart WFS & seller-fulfilled · USA & Canada
Walmart WFS reimbursements, claimed before Walmart's short windows close
Walmart has no single reimbursement portal. Short shipments, return disputes, removal claims and fee corrections each sit in a different corner of Seller Center, and the windows range from 30 days to more than four months. Our Walmart reimbursement service works through all of them, on Walmart.com and Walmart.ca.
The gap
Where Walmart money goes missing
Each loss has its own route. This is how Walmart handles it, and the part our team takes on.
| What went wrong | What Walmart does | What we do |
|---|---|---|
| WFS checked in fewer units than you shipped | Investigates only if you ask between day 10 and day 50 | Open the investigation with proof of delivery or signed BOLs, inside the window |
| Units marked lost or damaged inside a WFS warehouse | Credits them in the Settlement report, with no published dispute window | Match every "Lost" line to a credit and raise the missing ones with Walmart Support |
| A WFS return was refunded but never processed or credited | Opens a 45-day dispute window 90 days after the return started | Track each open return and file the day the window opens |
| A processed return never came back to you, or came back wrong, empty or damaged | Opens dispute windows at return-center processing or delivery | File with photos showing the order ID and UPC, within the window |
| A removal arrived damaged or short, or never arrived | Accepts disputes within 60 days of the deduction, or 30 days if it never arrived | Check each removal against what reached you and dispute the difference |
| WFS fees charged on the wrong size or weight | Corrects them through a Support case; publishes no window | Compare your measurements with the Storage report and raise it quickly |
| Referral fee charged at the wrong category rate | Accepts disputes within 90 days of settlement; mis-categorised listings are denied | Fix the listing category first, then dispute the charges that qualify |
| A seller-fulfilled return refunded by Customer Care, or a failed delivery refunded | Refunds the customer if you don't act within 48 hours; accepts disputes within 45 days | Dispute with the return label, tracking and photos |
Who it's for
A good fit if you are
- WFS sellers on Walmart.com or Walmart.ca, including brands that also sell on Amazon
- Seller-fulfilled Walmart sellers dealing with Customer Care refunds and failed deliveries
- Walmart.ca sellers with in-store returns handled by ReturnPro
- Sellers who want Amazon and Walmart claims handled by one team
What we won't claim
- Keep It items, seller-initiated refunds and Extended Returns items, which Walmart doesn't accept for disputes
- Credit card chargebacks: Walmart holds sellers liable, except for card fraud, and allows no appeal
- Expired inventory, which Walmart never reimburses
What our team does
The work behind every claim
Keep a calendar of opening windows
Several Walmart return disputes can only be filed after day 45 or day 90, so we track when each one opens.
Build each dispute properly
One case per order, up to three documents, photos that show the order ID and UPC.
Follow up with Walmart Support
Missing credits and fee corrections go through Support cases, which we keep moving.
Use your appeal wisely
Walmart allows one appeal per dispute, within 30 days. We use it when the evidence supports it.
Handle Walmart.ca
In-store return disputes filed between day 91 and day 120, and removal or inbound issues raised with Seller Support.
Want to know which of these apply to your store? Pick a look-back period and see what's still claimable.
Getting started
From first message to filed claims
- Message us with your marketplace, country and store name. We reply within 2 business hours, 9am–6pm US Eastern.
- Add us as a user with the access listed here.
- Get your free audit: a PDF report and a live call within 48 hours, weekends included.
- Get a quote based on what the audit found, then we start filing.
Access we need
- A Seller Center user with the smallest role that can view reports and open cases
- Walmart makes you responsible for your users' actions, so we ask only for what the work needs
- Never your password or two-step verification codes
- You can remove the user at any time
Pricing
A share of what the marketplace pays on claims our team files, with the rate quoted after your free audit. Nothing recovered means nothing owed. Reimbursements paid without a claim from us are fee-free, and a fee on a reimbursement that is later reversed comes off your next invoice. Billed monthly in USD by PayPal, Payoneer or bank transfer.
Rules worth knowing
How the marketplace pays and limits claims
- Confirmed inbound losses are paid at the estimated proceeds of the sale, based on the item's average selling price, not your cost.
- Units lost at order level inside a fulfillment center are credited at the original sales price.
- Unsellable returned items are reimbursed at a reduced rate, based on Walmart's valuation for that type of item.
- Walmart.ca pages give 120 days from the return date for disputes, and up to 180 days for some in-store returns.
Sources: Walmart Marketplace Learn: "Troubleshoot WFS receiving issues" (August 2026), "WFS customer returns reimbursement and dispute processes" (April 2026), "WFS inventory: Remove items from a fulfillment center" (June 2026), "Dispute an incorrect Referral Fee", "Dispute a customer return in Seller Center", "Appeal a dispute decision" (March 2026), "Credit Card Chargeback policy", "Ship with Walmart: Seller protections policy" (August 2026); Walmart Marketplace Learn Canada "Marketplace Returns Policy" and "Dispute an In-Store Return" (May 2026). Checked September 2026.
Questions
Asked by sellers before they start
Does Walmart reimburse lost WFS inventory?
Yes. Units Walmart records as lost or damaged in its warehouses are credited in your Settlement report. Walmart publishes no dispute window for missing credits, so they need to be matched and raised quickly.
How long do I have to report a short WFS shipment?
Between 10 and 50 days after tracking shows delivery to the fulfillment center. Walmart doesn't accept appeals on these investigations, so the first request needs the right proof.
Why was a WFS return refunded before the item came back?
Walmart refunds many returns before the item arrives. If the return is never processed and no reimbursement appears, a 45-day dispute window opens 90 days after the return started.
Can I appeal a Walmart dispute decision?
Once. The appeal must be sent within 30 days of the decision, and Walmart treats its answer as final.
Does Ship with Walmart cover lost packages?
Up to $100 per qualifying order, if you shipped on time with a Walmart label and your account is in good standing. Damage isn't covered; that's a carrier claim.
Do you handle Walmart Canada?
Yes. Walmart.ca in-store returns go through ReturnPro, and disputes for unsellable or missing returns are filed between day 91 and day 120 after the return date.
What access do you need in Seller Center?
A user role that can view reports and open cases. Nothing more, and never your password.
Free audit
Some Walmart claims close 30 days after the charge
Start with a free 6-month audit across WFS and seller-fulfilled orders: a written report and a live call within 48 hours of access.