Reconcile your reports
Inventory Ledger, Reimbursements, FBA Customer Returns, Removal Order Detail, Shipping Queue and your fee lines, side by side.
Amazon FBA & seller-fulfilled · USA & Canada
Amazon FBA reimbursements, found and filed before the window closes
Amazon pays many warehouse losses on its own, then stops. Removal orders, short inbound shipments, fees charged on the wrong size and payouts below your cost all need a claim. Our Amazon FBA reimbursement service finds those items in your reports, files each one with the evidence Amazon asks for, and keeps at it until Amazon decides.
Amazon FBA reimbursements are payments Amazon owes you for units lost or damaged in its warehouses, refunds where the item never came back, lost or damaged removals, short inbound shipments and fees charged on the wrong size or weight. Most claims must be filed within 60 days; customer-return claims open on day 60 and close on day 120.
The gap
Where Amazon's automatic reimbursements stop
Since November 2024 Amazon reimburses most warehouse losses without a claim. This is what still falls through, and what we do about each one.
| What went wrong | Paid without a claim? | What we do |
|---|---|---|
| A unit lost or damaged in a fulfillment center, or while Amazon moved it | Usually | Match every Inventory Ledger loss to a payout, claim the ones with none, and check the amount paid |
| A customer was refunded but the item never came back, came back damaged, or was a different product | Usually | Find the refunds with no matching return and file once the claim opens, 60 days after the refund |
| A removal order was lost, or arrived damaged or short | Never | Compare what Amazon shipped with what you received and claim the gap |
| Amazon checked in fewer units than you sent | Never | Gather the invoice and proof of delivery, then reconcile the shipment once it closes |
| Fulfillment or storage fees charged on the wrong size or weight | Never | Compare Amazon's measurements with yours, request a remeasurement and claim each charge within 90 days |
| A reimbursement paid below what you paid for the product | No | Put your sourcing cost on file with invoices and dispute the payout within 60 days |
| A seller-fulfilled order refunded by Amazon that wasn't your fault | No | File SAFE-T claims inside the 30-day window, and appeal A-to-z decisions within 30 days |
Who it's for
A good fit if you are
- FBA sellers on Amazon.com or Amazon.ca, from small catalogs to brands shipping pallets every week
- Seller-fulfilled and Seller Fulfilled Prime sellers with Amazon-issued refunds
- Wholesalers and brands with frequent inbound shipments and removal orders
- Sellers moving from another reimbursement service who want every claim checked by a person
What we won't claim
- Claims for units that are actually still in your inventory, or claims without evidence
- Accounts that aren't in normal status: Amazon requires it while a claim is filed and reviewed
- Items disposed of at your request, defective items, or items damaged by the customer
What our team does
The work behind every claim
Fix the payout basis
Enter your real sourcing cost with invoices, so future losses are paid at what you actually paid.
Ask for documents once
Invoices, proofs of delivery, bills of lading and photos, collected in one request instead of dozens.
File one claim at a time
A person researches each claim and sends it inside its window, never in bulk.
Follow up until Amazon decides
Case closed without an answer? We reopen it with exactly what Amazon asked for.
Cover seller-fulfilled orders
SAFE-T claims and A-to-z appeals, with the tracking and photos each one needs.
Want to know which of these apply to your store? Pick a look-back period and see what's still claimable.
Monthly claims report
Every month, you see every claim
A written report for your store, sent as a PDF and a spreadsheet, so you can check our work against your own marketplace reports.
- Each claim our team filed that month, with its case or dispute reference
- Its status: paid, pending, denied or appealed
- The amount the marketplace paid on each one
- Claims that were denied, and the reason given
- Reimbursements that were reversed
- Claim deadlines coming up in the next month
Getting started
From first message to filed claims
- Message us with your marketplace, country and store name. We reply within 2 business hours, 9am–6pm US Eastern.
- Add us as a user with the access listed here.
- Get your free audit: a PDF report and a live call within 48 to 72 hours, weekends included.
- Say go and we start filing. Claims we file before January 1, 2027 are free when you sign up directly.
Access we need
- A user in Seller Central with permission to view inventory and payment reports and to open cases
- Never your password or two-step verification codes
- You can remove the user at any time
Pricing
Free until January 1, 2027 for sellers who sign up directly: no fee on any claim we file before then, even if the marketplace pays later. After that, and for sellers introduced by a partner or agency, 10% of what the marketplace actually pays on claims our team files or reopens. Nothing recovered means nothing owed. Reimbursements paid without a claim from us are fee-free, and a fee on a reimbursement that is later reversed comes off your next invoice. Billed monthly in USD by PayPal, Payoneer or bank transfer.
Rules worth knowing
How the marketplace pays and limits claims
- Units lost or damaged before a customer ordered them are reimbursed at your sourcing cost since March 31, 2025: what you paid the supplier, without shipping or duties.
- Customer-return claims are paid at the sale price minus fees, and at a discounted value when the item was unsellable.
- The maximum is $5,000 per unit in the US, and Multi-Channel Fulfillment losses are capped at $300 per unit.
- Instead of paying, Amazon may replace a lost unit with a new one of the same FNSKU.
Sources: Amazon "FBA inventory reimbursement policy"; Amazon Seller Forums announcements "Update on Reimbursement Automation and Eligibility Window" (October 23, 2024), "New effective date for FBA inventory reimbursement policy" (2025) and the SAFE-T claim window update (January 2026); Amazon "FBA Fees Reimbursement Policy: Weight and Dimensions". Checked September 2026.
Guides
Guides for the claims on this page
Questions
Asked by sellers before they start
Which Amazon reimbursements are never paid automatically?
Lost or damaged removal orders, short inbound shipments and fees charged on the wrong size or weight always need a claim. Payouts below your cost need a dispute, and seller-fulfilled refunds need a SAFE-T claim.
Why was my reimbursement lower than what I paid?
Usually because your cost isn't on file, so Amazon used its own estimate, or because the unit was graded unsellable. Put your cost in Manage Your Sourcing Cost with an invoice, then dispute the payout within 60 days.
Can a reimbursement older than 60 days still be claimed?
Some can. Return claims run to day 120 after the refund, lost removals to day 75, and fee errors to day 90 after each charge. Warehouse losses count 60 days from when Amazon records the loss, not when it happened.
Will filing claims put my Amazon account at risk?
Rushed, repeated or unsupported claims can. Amazon's policy warns against "insufficiently researched or premature requests" and says repeat senders may face delayed support or account action.
Do I get a report of the claims you file?
Yes. Each month you get a written claims report, as a PDF and a spreadsheet: every claim our team filed, its status, the amount paid, any denial with the reason given, reversals, and the deadlines coming up next.
What happens if Amazon finds the unit after paying me?
Amazon keeps the right to take the reimbursement back. We track reversals alongside payouts, and any fee we charged on a reversed payout is credited on your next invoice.
Do you file SAFE-T claims for seller-fulfilled orders?
Yes, for refunds Amazon issued. The window is 30 days since February 16, 2026. Refunds you issued yourself, and refunds Amazon made because a return wasn't processed within 4 days, aren't eligible.
Do you work on Amazon.ca?
Yes. The same claim types apply on Amazon.ca, with a CAD 5,000 cap per unit and a CAD 400 cap on Multi-Channel Fulfillment losses.
Free audit
Your oldest claimable items expire first
Start with a free 6-month audit: a written report and a live call within 48 to 72 hours, showing what Amazon paid, what it missed and what you can still claim.