Questions Sellers Ask Us

We review the period you choose (six months by default) across your Amazon and Walmart reports: what was already reimbursed, units lost or damaged with no payment, refunds where the item never came back, removals and inbound shipments received short, fees charged on the wrong size or weight, and payouts below your cost. You get a written report with each item, its amount at the marketplace's current valuation and its claim deadline, within 48 to 72 hours of account access.

Not always. Amazon and Walmart only accept claims inside their windows, most between 30 and 120 days. The audit shows which items are still claimable and which have expired, so you can stop the same losses from repeating.

No. You add us as a user in Seller Central or Seller Center with permission to view reports and open cases. You can remove that access at any time.

Yes. We work on Amazon.com, Amazon.ca, Walmart.com and Walmart.ca, including Walmart Fulfillment Services.

For sellers who sign up with us directly, everything is free until January 1, 2027: the audit, every claim we file before then and everything it recovers, even if Amazon or Walmart pays later. For claims filed from January 1, our fee is 10% of what the marketplace actually pays. Sellers introduced by a referral partner or served through an agency pay 10% from their first claim. Nothing recovered, nothing owed, and no setup or minimum fees.

It depends on the claim. Amazon: 60 days for warehouse losses (from when Amazon records them), day 60 to 120 for returns, day 15 to 75 for lost removals, 60 days for damaged removals, day 15 to 60 for inbound shortages and 90 days for fee errors. Walmart: day 10 to 50 for WFS inbound shortages, 30 to 60 days for removals, 45-day dispute windows for returns and 90 days for referral fee errors. The full table is on this page.

Amazon reimburses most warehouse losses and many returns automatically. It doesn't cover removal orders, inbound shortages or fees charged on the wrong size, and automatic payouts use Amazon's cost estimate unless your own cost is on file.

No. Amazon and Walmart decide every claim. We research each one and send the evidence they ask for, but we can't guarantee the outcome.